Refund & Cancellation

1. Understanding Perishable Goods

At FarmGo, we connect you directly with farms to bring you fresh, seasonal crops. Because fresh agricultural produce (fruits, vegetables, greens, dairy, and fresh milled staples) is highly perishable, our refund and return terms differ from standard non-perishable goods platforms. We aim to balance fair treatment for buyers with the livelihood of our farmers.

2. Cancellation Policy

• Before Dispatch: You may cancel your order free of charge at any time before the farm harvests or prepares your shipment. Typically, this is within 2 hours of placing the order, or up to 24 hours before the scheduled delivery date.
• After Dispatch / Harvest: Once harvest has commenced or the delivery partner has received the consignment, the order cannot be cancelled, as the produce has already been harvested and packed for you.
• Sellers / Farmers: In rare cases, if a crop is damaged due to sudden extreme weather (heavy rain, pests, frost) before dispatch, the farmer or FarmGo may cancel the order and issue a full refund immediately.

3. Refund Eligibility & Returns

Due to food safety and hygiene protocols, we do not accept physical returns of perishable items. However, you are eligible for a partial or full refund if your shipment meets any of the following conditions:

• Damaged or Spoiled Produce: Items arrived rotten, crushed, or damaged due to poor handling.
• Incorrect Grade or Items: The produce delivered does not match the size/grade selected, or items are missing.
• Severe Delivery Delay: The parcel was delayed past the promised delivery window, resulting in spoiled produce.

4. How to Request a Refund

To file a refund request, you must submit a claim via the FarmGo application within 24 hours of delivery:

1. Go to “My Orders” in the FarmGo app.
2. Select the order and click “Raise an Issue / Request Refund”.
3. Upload clear photographs showing the quality concern or damaged items.
4. Briefly describe the issue. Our support team will review it and resolve the ticket within 24-48 hours.

5. Refund Timelines

Approved refunds will be credited back to your original payment method (Credit/Debit Card, UPI, NetBanking, or Wallet) within 5 to 7 business days, depending on your bank's processing timeline.

6. Contact Support

If you have any questions regarding your cancellation window or need assistance with a pending refund, please contact us at:
Email: support@farmgoindia.com