Privacy Policy

1. Introduction

Welcome to FarmGo. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how FarmGo (“we”, “us”, or “our”) collects, uses, processes, and safeguards your information when you visit our website or use the FarmGo mobile application.

2. Information We Collect

To provide a seamless direct-from-farm marketplace experience, we collect information that falls into the following categories:

• Account Information: Name, phone number, email address, and delivery address when you sign up.
• Farmer & Listing Information: For sellers, we collect farm location coordinates, crop type, yield estimates, bank details for payouts, and government-issued IDs where required for verification.
• Transaction Data: Details of orders placed, payment logs (we do not store raw card numbers; payments are processed securely via PCI-DSS compliant gateways), and communication history between buyers and sellers.
• Location Data: With your permission, we collect precise GPS coordinates to show nearby farms, optimize delivery routes, and track shipments.

3. How We Use Your Information

We use the collected information for purposes including:

• Facilitating direct marketplace connections and transaction settlement.
• Providing real-time tracking of fresh produce deliveries.
• Verifying farm listings to build trust and eliminate fraudulent postings.
• Communicating order status, safety notifications, and weather/crop advisory updates.
• Improving app performance, user experience, and resolving support issues.

4. Data Sharing and Disclosure

We share information only under these specific circumstances:

• With Buyers & Sellers: Limited contact information is shared to complete order collection and delivery coordination.
• Logistics Partners: Address and location information is shared with verified delivery partners tasked with shipping your goods.
• Legal Compliance: If required by law, regulation, or court order to protect the rights, property, or safety of FarmGo, our users, or the public.

5. Data Security and Retention

We implement industry-standard encryption (SSL/TLS) for data in transit and secure database storage for data at rest. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory accounting and tax regulations.

6. Your Rights and Choices

You have the right to access, update, correct, or request the deletion of your personal account data at any time. You may also manage location tracking permissions directly through your device's OS settings.

7. Contact Information

For privacy-related inquiries, data access requests, or to exercise your rights, please reach out to our privacy office at:
Email: support@farmgoindia.com